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Implementation Project Manager

Ascend Learning; LLC (www. ascendlearning. com) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,000 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U. K.

MedHub is the leading provider of health care education management solutions for graduate and undergraduate medical education, and advanced practice healthcare institutions. MedHub offers two health care education solutions, MedHub and E Value, used by more than 600 organizations to address the complex tasks and interactions between trainees, educators, programs and institutions. Both were developed to enhance institutional oversight, improve educational outcomes, reduce redundant administrative effort, and mitigate institutional risk and liability.

The Implementation Project Manager will have responsibility for implementing new clients of varying sizes and complexity with a focus on efficiency, best-practices and process-compliance. Excellent communication and interpersonal skills are required in this customer-facing position. This role requires strong execution and analytical abilities along with working independently with minimal guidance. Being responsible for their own work flow assignments, the Implementation Project Manager must be able to take the initiative to resolve problems and meet deadlines. Remote opportunity will be considered.

Responsibilities

  • Utilizes a combination of product knowledge and project management skills to ensure a quality implementation experience for the client
  • Proactively contacts clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support solution delivery
  • Consistently executes implementation process and methodology
  • Oversees accurate, timely, and successful achievement of milestones through the entire implementation cycle
  • Participates in project planning and/or facilitates efforts
  • Effectively manages assigned business through internal systems. Documents client interactions
  • Build and enhance positive working relationships with clients and other stakeholders
  • Coordinate internal resources to ensure delivery on commitments
  • Report progress, project accomplishments and deliverables to Implementation Team Manager, other internal stakeholders and Client
  • Assess operational opportunities to increase service quality and/or efficiency.
  • Conduct off-site visits, up to 10% travel may be required.

Education and Experience

  • Bachelor s degree, or equivalent experience in business or related field
  • 3 years of experience in customer service
  • Experience with a CRM application (Microsoft CRM, Salesforce, etc)
  • Experience working across a complex organizational matrix
  • 1-3 years of experience in software support preferred
  • Experience with project management software (MS Project, Smartsheet or similar) is preferred

Skills and Abilities

  • Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
  • Strong attention to detail and track record of delivering high quality work
  • Excellent leadership, problem solving, and analytical skills
  • Ability to adapt quickly to change and deliver results in ambiguous environments
  • Ability to thrive in a fast paced environment and handle multiple tasks simultaneously
  • Exemplary verbal, phone, and written communication skills
  • Ability to travel up to 25% of the time to client sites

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U. S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.



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